Lost site and user profile when I updated my admin email

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  lifeovergrownb03da27ca2 · Member · Jan 3, 2020 at 10:33 pm

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  I changed my admin email in the settings and it emailed me a link to log in to wordpress. When I did it logged me in with a completely new user with NO WEBSITE!! Everything is gone! I can google my site and it will come up with my admin dashboard on top but anything I click it takes me to a log in screen and tells me its the wrong credentials!! What just happened!!!

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  supernovia · Staff · Jan 4, 2020 at 12:35 am

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  @lifeovergrownb03da27ca2 could you send a link to the site you’re having trouble with? I don’t see any sites listed here on our servers.

  Please note these forums are for the sites hosted and managed here at WordPress.com. For help with a site hosted somewhere else, you’ll need to use the forums for self-managed WordPress installations instead.

  WordPress.com vs. WordPress.org

  Your host may be able to help you too.

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  lifeovergrownb03da27ca2 · Member · Jan 4, 2020 at 12:37 am

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  Lifeovergrown.com
  It was a wordpress.com site

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  supernovia · Staff · Jan 4, 2020 at 3:04 am

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  OK, the website is still there — it’s just associated with a different account.

  Are you able to log out and log back in with the original username?

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  lifeovergrownb03da27ca2 · Member · Jan 4, 2020 at 3:32 am

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  No for some reason when I changed the admin email it made a completely different account.. I can’t access my old profile at all!! But the new account doesn’t have my website! I do not understand what happened. All I did was change admin email.. it emailed me a link to confirm and when I clicked it this happened.

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  supernovia · Staff · Jan 4, 2020 at 3:36 am

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  What username are you trying to log in with?

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  lifeovergrownb03da27ca2 · Member · Jan 4, 2020 at 4:26 am

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  Lifeovergrown (my original username) doesn’t work anymore so I tried to login with the email I changed it to (email visible only to moderators and staff) but it just takes me to the new blank profile with no website

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  kokkieh · Staff · Jan 4, 2020 at 5:55 am

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  You should be able to log in with the lifeovergrown username. What happens when you try to log in using that username? Does it tell you the username is invalid, or does something else go wrong?

  Note that the email address you gave above is not the one associated with that account.

  If you don’t remember the correct email address, or it no longer works, please submit our account recovery form instead if you’re unable to log into the account using the username only:

  Recover Your Account