Lost site during account change
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This morning we tried to get a site from one account to another.
But now the site is not visible at the source account or destination account. How to regain access to it? -
I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃
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Hey there, I’m here to help you with this issue.
Could you please share the website URL in question? Once I have the website URL, I’ll be able to assist you further.
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Hi,
Sorry I didn’t see the mail notification:
https://dorpsbelangveenwoudeneo.wordpress.com/
I think the original username is closed down and another useraccount was created with the same mail. I’ve send multiple mails to support, but no responses the last 4 days.
@sajjadisbrilliant would be great if you could help me. -
Hey, thank you for providing the website URL.
The website in question, https://dorpsbelangveenwoudeneo.wordpress.com/, appears to be associated with an account registered to a different email address than the one you’re using to contact us. To regain access, I recommend logging into the correct account.
If you don’t remember the email or encounter any login issues, I suggest going through the account recovery process by filling out this form: https://wordpress.com/wp-login.php?action=recovery. Once submitted, our team will contact you to assist further. For detailed instructions, please refer to this guide on account recovery.
Due to a heavy workload, there might be a delay in response, but rest assured, we read each email and aim to reply as swiftly as possible.
Please let me know if you need further assistance.
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