Lost site while updating

  • Unknown's avatar
    jdhunts · Member ·

    Lost site while updating

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    I’m sorry to learn this happened to you. Looking at the site quickly I can see it’s registered through, and hosted by iPage. That means y’all are set up on a stand alone WordPress installation.

    Here at WordPress.com we use that same WordPress installation to offer folks a managed environment. This means our team handles the back end details like updates, security, back ups, ssl, seo, mobile optimization, top notch hosting specs, and much more. This allows you to focus on the content, and it avoids the situation you’ve found yourself in now.

    We can chat more about how to move your site if the sounds of our managed environment seem like a better fit. All of our hosting plans are visible on https://wordpress.com/pricing/

    Another option, if you aren’t ready to change hosting providers, would be to add a back up service like Jetpack. https://cloud.jetpack.com/pricing

    There’s a volunteer network for the WordPress installation on https://wordpress.org/support/forums/ that might be able to help you with the current situation. Since the site is not hosted here on WordPress.com we don’t have any access to it for troubleshooting or providing more help.

  • The topic ‘Lost site while updating’ is closed to new replies.