Lost subscribers

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  madlandiaforever · Member · Apr 17, 2014 at 2:45 pm

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  Hello, I just migrated my WP site, reconnected my Jetpack and lost all my subscribers. Can you help me get them back?

  My old site was http://032ad8a.netsolhost.com/madmad/
  and my new site is http://madmadme.com/

  I’m all connected with Jetpack and the subscription widget is ready to go. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 17, 2014 at 2:46 pm

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  Staff will do the transfer of both subscribers and stats for you and I have tagged this thread for their attention.

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  madlandiaforever · Member · Apr 17, 2014 at 2:47 pm

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  Shoot, ignore the last line of the paragraph above, that was added in automatically. That is NOT the site I need help with.

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  madlandiaforever · Member · Apr 17, 2014 at 2:47 pm

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  Oh thank you so much!

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  timethief · Member · Apr 17, 2014 at 2:48 pm

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  Not to worry. Staff will know exactly which sites you mean.

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  druesome · Staff · Apr 24, 2014 at 8:19 am

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  Hey Charissa,

  With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

  That’s what happened on your site; it previously used a different site URL, http://032ad8a.netsolhost.com/madmad/.

  I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

  Thank you!

  Andrew D.