Lost subscribers

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  osulibraries · Member · Mar 9, 2022 at 4:36 pm

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  Not sure if this is a Jetpack problem or a WordPress problem. Subscribers seemed to be attached to our staging site connection, meaning they had used the Jetpack Blog Subscription widget to subscribe to get posts by emails. We updated production and now all of our subscribers are gone.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 9, 2022 at 9:21 pm

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  Hi there:

  Your subscribers aren’t lost – Jetpack needs to reconnect them to your new blog ID.

  Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, their system would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior subscribers. If a staging site is created without disconnecting Jetpack, it can take over the blog ID, which is common.

  It looks like you already have an open support ticket with Jetpack Support who would need to be the ones to help you here. Please wait for them to respond to your request and they’ll get you sorted.

  Thanks!