Lost the google authenticator

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  groldom · Member · Jul 6, 2015 at 3:26 am

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  Hello

  I have deleted my Google app long time ago, and I am longer able to login my account, and i cant get any premium help because of that.

  I got an e-mail from wordpress which is going to renew the subscribe, I am no longer using it and i wanted to cancel it but i cant.

  Any help would be great, their support e-mail or anything could lead me anywhere will appreciated.

  the blog i need help with is Aruragaming.wordpress.com

  thanks <3

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  jasondayne · Member · Jul 8, 2015 at 3:11 am

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  Hi there!

  I tagged this for the staff to look at. They should be able to help you get this resolved.

  Kind regards,

  Jason

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  rachelmcr · Member · Jul 8, 2015 at 3:10 pm

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  Hi there,

  I see Josh replied to a thread you posted about this issue here:

  https://en.forums.wordpress.com/topic/lost-my-google-authenticator

  As he mentioned there, you can use this recovery form to regain access to your account:

  https://wordpress.com/wp-login.php?action=recovery

  We also have more details in our Account Recovery guide about that. :)