lost total control/access to my website

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  uiltondeo · Member · Feb 22, 2023 at 12:44 pm

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  I lost total access to my website!!!!!

  From wordpress: ‘WordPress caught an error with one of your plugins, LayerSlider WP.’

  I need help to disable that plug-in and see if I can regain access to my website/worpress/cpanel/filemanger etc

  Please advise ASAP

  Self-declared URL: kcleanmore.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 22, 2023 at 4:05 pm

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  Hi there,

  kcleanmore.com is not hosted here at WordPress.com, but rather with Go Daddy. I would recommend contacting Go Daddy, as they would be able to assist you in regaining access to the back end of your site:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!