Lost user information

• 

  cameron210418 · Member · Feb 25, 2021 at 4:21 am

  • Copy link
  • Add topic to favorites

  Hi, we need to access one of our sites cruisemode.com.au
  the previous person who managed this has left the business and we cannot login.

  Cameron Jurd
  Adfarm Australia Pty Ltd trading as Oxygen360

• 

  fstat · Staff · Feb 25, 2021 at 10:24 am

  • Copy link

  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted elsewhere. Therefore, you need to contact your hosting provider.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org