Lost username and password

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  mlopez190218 · Member · Aug 27, 2019 at 11:10 pm

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  Hi, I lost my username and password. How can I recover it?

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  staff-doublebassd · Staff · Aug 28, 2019 at 3:28 am

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  Hi there,

  Did you have a site connected to your account? If so, what is the URL?

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  mlopez190218 · Member · Aug 28, 2019 at 3:43 am

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  Our domain is skyplus.mx

  URL http://www.akky.mx

  This is all what I have.

  Thank you for your help.

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  krupaly2k · Member · Aug 28, 2019 at 4:20 am

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  Hi mlopez190218,

  Please let me know if you have database access of your website. So, that will help to get your lost username and password. Please let me know if I can help you in that.

  Thanks!

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  kokkieh · Staff · Aug 28, 2019 at 6:41 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

  
  @krupaly2k, this forum only provides support for sites hosted on WordPress.com.

  https://en.forums.wordpress.com/topic/best-practices-community-standards/

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