Lost username and password for WP site

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  helgeboje · Member · Jan 21, 2020 at 8:49 am

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  Hello, Ive found that sohavegard.com should be hosted by wordpress and we have lost username and password for this account.
  How do I recover both the accountname and a reset of the password? Our IT technician is out of reach and he had the login information stored

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  nomadicpulse · Member · Jan 21, 2020 at 9:47 am

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  Hi there,

  Is it hosted with WordPress.com or WordPress.org? if you are hosted with WordPress.com please read this link to help you recover your account.
  Account Recovery

  if you are using WordPress.org kindly post your questions in this link
  WordPress.org forum
  Someone from there will point you out what to do.

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  staff-mckluskey · Staff · Jan 21, 2020 at 1:05 pm

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  @helgeboje, please send us a message to passwordhelp[at]wordpress.com including a recent transaction ID. Here you can find more information on where to find it: https://en.support.wordpress.com/transaction-id/

  Our Account Recovery team will get back to you.