Lost username, cannot retrieve account

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  thhthht · Member · Apr 26, 2016 at 6:46 am

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  I lost my password and when I tried to retrieve it, wordpress said that my email did not exist. This cannot be because I have a private site and when I tried to request for permission, an email was sent to me to notify me that someone wanted to access to my private wordpress site.

  So my email does exist but wordpress rejects it. Please advise.

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  staff-doublebassd · Staff · Apr 27, 2016 at 5:44 pm

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  Hi there,

  What is the username of the account you’re trying to regain access to?

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  thhthht · Member · Apr 28, 2016 at 2:02 pm

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  Hi the wordpress url is thtoiletwall.wordpress.com

  I am unable to fill up the form as I do not have “proof of ownership”. If it helps, I still receive request to view this wordpress private blog with my email: (email visible only to moderators and staff)

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  staff-doublebassd · Staff · Apr 28, 2016 at 11:26 pm

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  Hi there,

  I see that you’ve set the blog administrator email address to the e-mail you provided me in this thread.

  However, the email address associated with the WordPress.com account that owns the blog is set to a different email address.

  Would you like me to update it to your e-mail so you can log into the account that owns the blog?

  Let me know.

  Thanks!

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  thhthht · Member · Apr 29, 2016 at 5:30 am

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  Hi,

  Oh I see. Please change the login email to (email visible only to moderators and staff) then. Thank you!

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  staff-doublebassd · Staff · Apr 29, 2016 at 3:57 pm

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  Hi there,

  I changed the e-mail under the account to match the one you provided. Please check and see if you see the site under your account and let me know if you have any other questions. Thanks!

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  thhthht · Member · May 3, 2016 at 3:02 pm

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  Hi,

  Hmm, I’m still unable to login at all, using that email.

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  thhthht · Member · May 3, 2016 at 3:08 pm

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  Hi,

  I was just able to login in with the email of this account, but I realised that my other blog under this same email, https://hhighviolet.wordpress.com/ seems to have vanished.

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  staff-doublebassd · Staff · May 3, 2016 at 8:21 pm

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  Hey there,

  Take a look under your account now and let me know if you see the site.

  Thanks!

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  thhthht · Member · May 4, 2016 at 4:03 am

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  Hey,

  I can access both the sites now. Thank you so much for your help!

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  staff-doublebassd · Staff · May 4, 2016 at 1:27 pm

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  You’re welcome!