Lost Website

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  susiekimrn · Member · Mar 19, 2021 at 5:43 am

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  Hi. I changed my url and can no longer access my website. It says the site can’t be reached. I’m able to login, but when I go into the settings to change my url back, it says I don’t have a website yet. My account also says I have never made any purchases. I have no idea what a wp-config.php file is, or an ftp as I am a total newbie at this. How do I get my site/account back?

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  aleone89 · Staff · Mar 19, 2021 at 10:43 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  susiekimrn · Member · Mar 19, 2021 at 3:43 pm

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  Yes. I tried to change it to http://www.305homestead.com
  It use to be http://www.serenelifeblog.com

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  staff-doublebassd · Staff · Mar 19, 2021 at 5:16 pm

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  Hi there,

  I checked your site and your domain is hosted on Bluehost and the site is using the open-source WordPress.org software, so you’ll need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out Bluehost for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  susiekimrn · Member · Mar 19, 2021 at 6:00 pm

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  Thank you so much!