lost website
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hi, WordPress tried to take monthly payment out and for some reason they couldn’t but i have updated my payment and sorted it out but once i have re activated my account it looks like everything has been gone, my website its gone, all my pages gone, all the information gone, how do i get it back to normal please, thank you.
Self-declared URL: http://www.coldtec.uk
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hey, @testaccount123x! 👋
WordPress tried to take monthly payment out and for some reason they couldn’t but i have updated my payment and sorted it out but once i have re activated my account it looks like everything has been gone, my website its gone, all my pages gone, all the information gone, how do i get it back to normal please, thank you.
I checked the site, and as @staartmees explained, its privacy settings currently prevent anyone from viewing it.
Nevertheless, speaking of the situation you described, your site got reverted as part of the downgrade to a Free plan. This happens when the subscription plan lapses and is not renewed promptly. But this is how you can restore it to how it was before it expired (start with the Step 2):
If your site’s Business or Commerce plan plan expires or you renew it too late, features like plugins and third-party themes are removed from your site. If you wish to recover your website from before, you can resubscribe and restore a backup. Follow the steps in this guide to return your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restoring yo⚠️ You’ll need to log in to WordPress.com using an administrator account on that site to execute the above instructions.
💡 If you cannot activate the Hosting Features or can’t reconnect the Jetpack connection, feel free to contact us via Chat or Email, and we’ll be happy to assist further 😊
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