made a mistake

  • Unknown's avatar
    cgaines84e6e67760 · Member ·

    Hi,

    I made a mistake and chose to cancel the domain as well as the $96 a year plan.

    is there anyway to get this all set back up? I know that ya’ll said my refund is coming soon

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out. Upon reviewing your account, it appears that you only had a domain connection for the domain freshanddetailedllc.com. Cancelling your Explorer plan did not affect the domain itself.

    The domain is still registered with Squarespace Domains. If you need to re-establish the domain connection and plan, you can do so by visiting your dashboard and repurchasing the plan and setting up the domain connection.

    Please note that since we have already processed the refund for the cancellation, we are unable to reverse it. Therefore, you would need to purchase a new plan.

    I hope this explanation clarifies things! If you have any further questions, feel free to ask. We’re here to help!

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