made mistake with domains

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  shaneossa · Member · Jan 20, 2017 at 8:21 pm

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  Hello,
  I started the day with shaneossa.wordpress.com and shaneossa.com and I accidently deleted them and now they’re gone. can you please help me recover them?
  Thanks,
  Shane Ossa

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  gemmacevans · Member · Jan 23, 2017 at 1:47 pm

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  Hi there,

  There are two ‘parts’ to your site. Your WordPress.com address and your custom domain.

  shaneossa.wordpress.com was deleted. Once a site has been deleted, it is permanently removed and you won’t be able to re-use the WordPress.com address.

  Would you like to keep the domain shaneossa.com? You haven’t been refunded for the domain costs — I can restore the domain to your account if you wish. However, in order to manage or transfer the domain away from WordPress.com, you will need to create a new WordPress.com site.

  Let me know what you would like to do and if you have any questions.

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  shaneossa · Member · Jan 23, 2017 at 5:21 pm

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  Hello,

  Yes please, I would love to keep the domain shaneossa.com.
  Can you please restore the domain to my account?
  I will create a new WordPress.com site.
  Thank you so much!

  Kindly,

  Shane

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  gemmacevans · Member · Jan 23, 2017 at 5:25 pm

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  Hi Shane,

  Can you please restore the domain to my account?

  Ok, I will do that for you. Can you create a new WordPress.com site under this WordPress.com account and let me know when you’ve done so? Then I’ll add the domain to that site.

  Thank you!

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  shaneossa · Member · Jan 23, 2017 at 6:16 pm

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  Okay, will do.
  I clicked “Create a site” and it has said this for about /5hrs:

  “Awesome! Give us one minute and we’ll move right along.”

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  shaneossa · Member · Jan 23, 2017 at 7:39 pm

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  Hi!

  It finished. My new WordPress site is: https://shaneossablog.wordpress.com/

  Can you please add the domain to that site?

  Thanks,

  Shane

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  shaneossa · Member · Jan 23, 2017 at 10:23 pm

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  Hi Gemma

  Just checking in to see if you could help me with this?

  Thanks,

  Shane

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  gemmacevans · Member · Jan 24, 2017 at 10:05 am

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  Hi Shane,

  It finished. My new WordPress site is: https://shaneossablog.wordpress.com/

  Great, thanks for doing that. I’ve added the domain to that site as part of your Personal plan.

  You can now set shaneossa.com to be your primary domain if you wish to use it instead of your WordPress.com address:

  Domains

  Let me know if you have any questions.

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  shaneossa · Member · Jan 24, 2017 at 6:47 pm

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  Perfect, thanks for taking care of that, appreciate it!

  take care,

  shane

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  gemmacevans · Member · Jan 25, 2017 at 9:36 am

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  You’re welcome :)