Mail form characters

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  andreabianchi19101975 · Member · Sep 19, 2017 at 12:43 pm

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  Hi, when somebody send me mail with mail form that is on my Webpage (made with WP) and the mail have more than 200 characters doesn’t send me all sentence that I must receive, what I can do?

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  keegansingh · Member · Sep 19, 2017 at 12:48 pm

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  Hi there,

  In order to help you we will need to know your website address. Can you share the site URL/domain you are working on?

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  grigaswp · Staff · Sep 19, 2017 at 1:02 pm

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  Hi Andrea,

  It’s a pity you are experiencing this. Tell me please, are you using WordPress.com or self-hosted WordPress.org? Also would be great to know whether you are using any custom plug-in for your contact form. If you are not using any additional plug-ins – it would be great to know which theme is active at the moment, I will try to replicate the issue.
  I tested out a contact form with Apostrophe theme and received an email with all 256 characters I have typed.

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  andreabianchi19101975 · Member · Sep 19, 2017 at 1:23 pm

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  Hi grigaswp and keegansingh the website is http://www.valswine.ch/en/contatti_en/

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  grigaswp · Staff · Sep 19, 2017 at 1:36 pm

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  Thank you! I see you are using “wine” theme and some custom plug-ins, unfortunately at the moment I will not be able to test it out. I am guessing your website is self-hosted, am I right?

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  grigaswp · Staff · Sep 19, 2017 at 1:57 pm

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  It looks like http://www.valswine.ch is a self-hosted version of WordPress.ORG. This Forum is for WordPress.COM sites.

  For information on the differences between WordPress.com and WordPress.org : https://en.support.wordpress.com/com-vs-org/

  I would highly recommend contacting support of https://themerex.net/ or try the .org forums.

  You can get help with your issue at the WordPress.org forums here – https://wordpress.org/support/forums/ . Don’t forget to login or register in order to post.

  Alternatively you could try removing contact form provided by your theme and install a plug-in that would take care of your contact form (for example https://contactform7.com/

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  andreabianchi19101975 · Member · Sep 20, 2017 at 10:14 am

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  Hi thanks at all but is not a plug-in contact form…. all is from the
  template

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  supernovia · Staff · Sep 21, 2017 at 11:06 pm

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  Hi @andreabianchi19101975, it’s still a self-hosted copy of WordPress.org rather than our WordPress.com services. Your site does not seem to be using our Jetpack services either, and you are using a plugin or theme function for your contact form.

  This may help clarify things:
  http://en.support.wordpress.com/com-vs-org/

  For more help with your own installation, head over to https://wordpress.org/support for community support. Cheers!