Mail send error

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  komarniski · Member · Apr 24, 2022 at 8:40 pm

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  i am managing a site and any contact page wont send nor will the orders placed send an email to our chef regarding order details

  WP.com: Yes
  Correct account: Unknown

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  supernovia · Staff · Apr 24, 2022 at 11:33 pm

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  Hey there, could you send a link to the web page you’re having trouble with? I don’t see any sites associated with this account.

  Just to clarify too, if you’re managing your own copy of WordPress with a different host, for an email issue I’d recommend contacting the host directly first.

  Then for WordPress help, you’ll want to use the correct forums:
  https://wordpress.org/support/forums/

  If your host isn’t able to help you, we’d be happy to host you here instead. We have more info here:

  Home

  Let us know if you have more questions!

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  komarniski · Member · Apr 25, 2022 at 4:03 am

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  gourmetprep.ca currently talking to elementor pro as well to see if its an issue there

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  kokkieh · Staff · Apr 25, 2022 at 6:03 am

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  Hi there,

  As you’re using an Elementor form on that page, this is something they’d need to help with, yes. We only have control over how the WordPress.com/Jetpack contact form built into your site works.

  Just an aside: the komarniski account you used to post here isn’t a user on that site. If you log in as the WordPress.com account that owns the site, you’ll be able to contact live chat support at https://wordpress.com/help/contact should you need help with anything else on our end.

  If WooCommerce emails aren’t sending either, please log into that account and contact live chat support so we can help you with that.