Major mess!

  • Unknown's avatar
    rock3r69 · Member ·

    My sellvia store formerly Cyber district (cyberdistrict.store) had a domain and name change to intritek.com (name identical to domain) as well as their Selebrity upgrade. I have spent thousands on all of this over the last 11 months which includes plugins and other upgrades and automation. Today I just finished successfully tested the checkout and purchasing. I was a little sceptical about after all these final upgrades that everything would be intact and running without being charged all over again and starting at square one from the begining. Sellvia said everything should be fine. So I was looking up where to get the API Keys to allow public purchasing to begin and a message said the site wasn’t quite ready for that yet. Two unused plugins and a unused site needed deleting. Worse than that it appears there’s multiple sites with identical mix of both store and WordPress and a cache that was supposed to be comparable but is not. I was also trying to be charged from the beginning again for plugins, domains,etc. and just completely delete everything. I can’t afford that and need help to correct all this and have the one later store and domain and the plugins I paid for up and running to try and finally get the store open to the public for the last 5 or 6 weeks a generate some revenue to pay for the next year. I’m not trying to blame anyone here or at sellvia but I think these issues that I need help sorting out are primarily within WordPress territory. I would much appreciate some assistance in getting these matters sorted out as soon as possible. Just as I thought I was understanding all of this it just became very confusing in a very short time. So thank you for your time and I am eager to hear back from whomever may be the one to help me.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Regards

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