MAKE MY SITE WORK BETTER

  • Unknown's avatar
    erasmusewere · Member ·

    I want to use my website to sell EBooks online. The site was setup through woocommerce plugin.
    When I purchased one of the eBooks to test the effectiveness of the website, the following were the results:

    1. The money for the purchase did not enter my account and my payment account was not debited for the payment
    2. The EBook downloadable link was not sent to my email account
    3. The following was the return message I received with no further action:

    “Order received
    Thank you. Your order has been received.
    • Order number: 546
    • Date: April 7, 2020
    • Email: (email visible only to moderators and staff)
    • Total: $0.13
    • Payment method: Direct bank transfer
    Our bank details
    Erasmus Obi Ewere:
    • Bank: United Bank For Africa
    • Account number: [redacted by staff]
    • Sort code: [redacted by staff]
    Order details
    Product Total
    MakeMoneyBlogging eBook × 1 $0.13
    Subtotal: $0.13
    Payment method: Direct bank transfer
    Total: $0.13
    Billing address
    [redacted by staff] “

    Please help me to check the coding of the website and fix it for me. Thanks

  • staff-mckluskey · Staff ·

    Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

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