malicious bug in your payment system

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  vaskarteam · Member · Jan 22, 2026 at 6:13 am

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  We received a email from our client stating that there was malicious program on our client’s site.
  Below is the email of the customer:
  “I order some products and my Norton antivirus program blocked “s.gravatar” when I was checking out. Norton says its a malicious program that steals credit card information and the code is in your payment processing code. Please have it checked out for future customers. Thanks“
  
  We have checked the payment methods, malware scan (wordfence and sucuri) manual code inspection. every things to be fine. However could you please let us know why is Norton antivirus program blocked “s.gravatar”
  
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 22, 2026 at 9:53 am

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  It’s just one of many false positives Norton regulary gives.