malware
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I need to figure out how to retrieve my site back. Its been stole by malware.
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there!
Sorry to hear that! I’ve looked up your domain and it appears to be pointed to Alibaba Cloud Hosting. It also seems to be registered there. Do you own the domain through this company?
If you used to own the domain through another company and you let it expire, this would explain how it got to them. The WHOIS information suggests it was registered with Alibaba on June 23, 2021. Perhaps your domain expires before that date?
Also, please note that we don’t have any record of a site hosted by us with that domain. So if you had a WordPress site, it was using the WordPress.org software and hosted elsewhere.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.
You’ll want to contact your hosting service provider to see if they still have the site on their servers. Unfortunately, we aren’t able to help with that as the site was not hosted by us at WordPress.com.
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