malware detected, cannot gain access to my site

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  rdh2media · Member · Jan 9, 2024 at 6:16 pm

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  My site dianejacksondesign.com is down. I didnt realize it until i was charged by wordpress for my hosting renewal.

  Jetpack sent a message saying malware was detected. I cannot get in to the site at all. I finally got something to come up, it is a namecheap landing page it says it was created by the owner using sedo domain parking.

  I own the domain name, I’m not sure what to do. any ideas?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 9, 2024 at 6:31 pm

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  We can’t help as your site isn’t running on the wordpress.com platform. You must contact Namecheap support to solve this problem yourself.