Malware Removal Request

  • Unknown's avatar
    ctesthetic · Member ·

    We need to remove all the malware and viruses and clean up the website.

    The website is https://charene.com/

    We received a request saying we have 72 hours to do this.

    Self-declared URL: charene.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    We don’t provide services to clear any malware or viruses from your site. Your hosting provider GoDaddy may offer that service, or you can hire a company like Sucuri to clean up your site instead.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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