Manage Purchase — Theme

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  danlunerphotos · Member · Apr 27, 2017 at 11:48 pm

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  The ultimate goal is to delete my WordPress site, but I keep getting a prompt to manage active purchases. The purchase is a theme (that is not in use), although there seems to be no way to manage it or remove it to continue with the process of deleting my site.

  Help?

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 28, 2017 at 10:22 am

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  Hello @danlunerphotos
  You have to first remove these upgrades(if you have them) first before deleting the site:
  • Premium or Business Plan
  • Custom Domain
  • Domain Mapping
  • Premium Theme

  More information about deleting sites with upgrades can be found here:
  https://en.support.wordpress.com/delete-site/#deleting-a-site-with-upgrades

  If you want to cancel a plan or cancel a domain, then read the instructions given in this support documents:
  https://en.support.wordpress.com/faq-renewing-and-canceling/
  https://en.support.wordpress.com/faq-renewing-and-canceling/#canceling-your-plans-and-domains
  https://en.support.wordpress.com/cancel-domain/

  NOTE: WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

  You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

  Read more about refunds here: https://en.support.wordpress.com/refunds/

  You can cancel your plans from the manage purchases section. Read more about it here: https://en.support.wordpress.com/manage-purchases/.

  If you have a premium theme applied to the site that you are trying to delete, you will have to get help from the staff if you wish to remove the premium theme. If you do not want to remove the premium theme then you can transfer the theme to another site of your WordPress.COM account.

  To get staff assistance in removing the premium theme, you can tag this question with the modlook tag, so that this thread gets the staff’s attention.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Hope this helps. Thanks! 🙂

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  justjennifer · Member · Apr 28, 2017 at 10:45 am

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  @danlunerphotos Are you talking about lunerontheatre.com which seems to be an active site and is currently using the premium theme, Dynamic News or do you mean a different WordPressdotcom site?

  Please let us know.

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  gemmacevans · Member · Apr 28, 2017 at 11:54 am

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  Hi danlunerphotos,

  The Avid theme is currently active on dluner13.wordpress.com. I can remove this for you — please reply to confirm you are happy for me to do so.

  Thanks!

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  danlunerphotos · Member · Apr 28, 2017 at 12:51 pm

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  @justjennifer & @gemmacevans

  I would like the Avid theme removed from dluner13.wordpress.com.

  Thanks for your assistance.

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  kathrynwp · Staff · Apr 29, 2017 at 3:18 am

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  I went ahead and removed Avid from dluner13.wordpress.com for you, so you should now be able to delete the site. Let us know if you have any trouble with it.