Manage Purchases

• 

  nietosantiago0697978434 · Member · Sep 4, 2018 at 8:44 pm

  • Copy link
  • Add topic to favorites

  I received an e-mail from you letting me know that tomorrow I´ll be charged with some amount of money, I just checked and I had already deleted my card information from the site so: Am I safe from that charge?

• 

  torres126 · Member · Sep 4, 2018 at 8:45 pm

  • Copy link

  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

• 

  brookedot · Member · Sep 4, 2018 at 9:53 pm

  • Copy link

  Hi there,

  What is the site you’re currently working on? I confirmed that the user nietosantiago0697978434 which you are logged into has no paid upgrades. If you’d like to verify your upgrades have been canceled log in as the owner of the upgrades then visit:
  https://wordpress.com/me/purchases

  We can also verify this is you post the site and/or username you need help with.

• 

  supernovia · Staff · Sep 5, 2018 at 1:00 am

  • Copy link

  @nietosantiago0697978434 I’ll note as well, if you’ll log out then log in again using the email address that got the notification, that should land you in the correct account.

  You can log out here:
  https://wordpress.com/me/account