Manage purchases
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How do I change the amount to pay for subscription renewal to the Premium Acount price?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I don’t understand what you are asking. Your site at indigenousknowledgenetwork.net is already on our Premium Plan, but that plan belongs to another admin on the site,
darakelly. Only that person can make changes to the plan. -
Thanks Dara Kelly is trying to transfer the asmin to me. I already thoufht she was successful but I have let her know she was not. I need to organise the renewal payment through an institution and it is very difficult without an invoice. When I log in my screen days we owe $36 Canadian dollars but I know Premium ks US$100. When I ask the insritute to pay I need them to pay the correct amount to keep our premium status.
Regards
Abigail McClutchie -
Excuse my spelling mistakes: ‘admin’ not asmin, ‘my screen says’ not my screen days, ‘is’ not ks.
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Hi there, I forwarded your message to Dara who sent this message and screen print that was not able to be copied, saying I have admin status and that Abigail McClutchie will renew the account within 6 days.
Please check that we will be paying the Premium subscription price.
Thankyou
From Dara….
Kia ora Abi,
This is what I see when I try to transfer the domain again. Notice on the left black box of text, it says “It can be renewed by Abigail…” Maybe send that back to the WordPress people?
null
Ey cha ta’ swayel, Have a good day
Dr Dara Kelly
Assistant Professor, Indigenous Business (Stó:lō)[redacted personal info]
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Note that admin status and owner aren’t the same thing.The owner of the site needs to transfer the site to a different account:
https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/ -
No worries, typos happen; we got you.
Let’s go ahead and get the transfer taken care of first, as that will solve most of this.
It looks like she successfully transferred the domain but not the plan itself. At her request we can fix that. Can you ask her to reach out here? http://wordpress.com/help/contact
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Ah for some reason I didn’t see all that personal info the first time I replied; we may have been cached.
I’ve removed that for you.
Regarding the domain transfer, the domain is okay. Just the plan need to be transferred. If she’ll reach out to us directly we can do that for her.
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