Manage Purchases Not Loading

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  dryneedleco · Member · May 1, 2018 at 4:11 pm

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  Hi – I am trying to renew my domain as it expires next week. However when I go to “Manage Purchases” nothing will load. Can someone help me out?

  The blog I need help with is: (visible only to logged in users)

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  ravichahar · Member · May 1, 2018 at 4:14 pm

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  Hey dryneedleco,

  Can you please confirm the domain name?

  It’s because the website you have listed above is using Wix, not WordPress.

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  dryneedleco · Member · May 2, 2018 at 2:14 pm

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  The domain name is dryneedleco.com. I am using Wix, but I bought the domain through WordPress and don’t want to lose it when it expires with WordPress.

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  staff-zinnia · Staff · May 3, 2018 at 3:37 pm

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  Thanks for getting in touch. I can help you with this.

  The domain does expire on May 10th. We have a few days.

  Please tell me if the Purchases page will load when you use a different web browser. Another quick idea is to clear the browser cache and cookies.