Managing an account

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  brycecordes031217 · Member · Nov 30, 2020 at 10:57 pm

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  I received multiple emails to renew my account. WP messages that my account expires on 12/1/2020 and that my credit card is expired. My my bank has assured me that my credit card is not expired. I want to keep the account so what do I do? I’ve made multiple phone inquires with no luck.

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  staff-totoro · Staff · Nov 30, 2020 at 11:49 pm

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  Hi there,

  I do not see any upgrades under your @brycecordes031217 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.