managing my website –
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I have not logged in for a long time and I need to pause or deactivate my website. The web address is http://www.StrongOutdoors.com. I cannot remember the email address I used to set up the site. How can I get the username and password for my site so I can pause or deactivate it?
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your issue.
We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Thank you. I simply want to put up a “site under construction” page for now. Is there an easy way to do that?
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One more problem. I cannot access the email address attached to the domain in question so I cannot get in to the StrongOutdoors domain to add Under Construction page.
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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