Managing our website and WordPress account

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  pavanraheja · Member · May 11, 2017 at 8:12 am

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  Hello Ian !
  If you are the owner of the Site and have total rights, you should be able to do it comfortably, I cant check the internal rights, I am escalating this issue to the staff again, so they can help you. And wish its all sorted for you. I am tagging the staff, please be patient, someone will revert you back soon.

  @Staff
  the site shtm.org.au Should be owned by username shtmenquiry
  There is a user Vikesh which has to be removed
  Credit of owner are not getting updated, and old one has to be removed.
  The error messages for the issue in the above message.

  Regards

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  hlashbrooke · Member · May 11, 2017 at 10:33 am

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  Hi there,

  I have sorted this out for you. The owner and sole administrator of the site is now shtmenquiry :)

  Cheers,
  Hugh

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  shtmenquiry · Member · May 11, 2017 at 11:15 am

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  Thanks Hugh,
  I can see that Vikesh has been removed.

  That still leaves one last problem: I cannot remove his expired credit card from our Domain Mapping subscription. I can add another credit card, but it does not link to our subscription or replace Vikesh’s card. I hope you can help with this so that we have a valid credit card linked to this item. Many thanks.

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  hlashbrooke · Member · May 11, 2017 at 11:27 am

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  I just removed the credit card on the account, so could you please re-add your own correct card? That should sort it out and that card will be used for future renewals.

  Cheers,
  Hugh

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  shtmenquiry · Member · May 11, 2017 at 11:38 pm

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  Hi Hugh,
  Hmm… Nothing has changed on my screen. Vikesh’s expired card is still listed beside the Domain Mapping billing, and, although I can add my card details, it does not replace Vikesh’s. (The Domain Mapping expires Jan 2018.) Perhaps the current subscription can be cancelled and re-billed? Or would this interfere with our current site?

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  hlashbrooke · Member · May 12, 2017 at 11:38 am

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  Hi there,

  This should be sorted out for you now! I have disabled the automatic renewal for your domain mapping subscription, which has removed the old credit card details. Now you will be able to successfully add new credit card details to the subscription.

  Let me know if you have any further issues with it!

  Cheers,
  Hhugh

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  shtmenquiry · Member · May 12, 2017 at 12:25 pm

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  Hi Hugh,
  I can now see that the old credit card has been removed. I have added the new card details, but once again got the error message, “Could not update stored details.” And the Domain Mapping Subscription Billing Method now just says “None”. Should we just leave it until closer to expiry? Cheers.

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  hlashbrooke · Member · May 12, 2017 at 12:33 pm

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  In that case, the best bet would be to leave it and then when it comes time to renew you can simply renew and fill in your card details then. That will ensure that it all goes through correctly.

  Cheers,
  Hugh

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  shtmenquiry · Member · May 12, 2017 at 12:42 pm

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  Thanks Hugh,

  I will make a note so it doesn’t get overlooked! Thanks for your patience and help with this. Cheers

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  pavanraheja · Member · May 12, 2017 at 12:45 pm

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  @Hugh : thank you so much for getting in..!
  
  @Ian : thank you for your patience too..! Do let us know for anything else..

  Cheers…! :)

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  hlashbrooke · Member · May 12, 2017 at 1:31 pm

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  Happy to help! :)