Manual renew settings, billed anyway

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  justaddwriter · Member · Aug 2, 2014 at 1:01 pm

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  Even though my Upgrade settings are set at Manual Renew, I was still billed for an Upgrade renew. I also received an email prior to the billing explaining that my domain would expire if I didn’t renew, but was still billed anyway. I no longer want the domain.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 4, 2014 at 8:35 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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  druesome · Staff · Aug 4, 2014 at 7:41 pm

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  Hi! I can see that you made a similar complaint in this thread:

  https://en.forums.wordpress.com/topic/still-billed-with-manual-renew-settings

  I’d be glad to help you cancel the domain and issue you a refund. After canceling the domain though, there’s no guarantee that you can get it back.

  http://en.support.wordpress.com/domains/cancel-domain/

  Let me know how you’d like to proceed. Thanks!