manually paying for my domain annual renewal

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  sparkforwriters · Member · Mar 22, 2016 at 4:51 pm

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  My auto-renew didn’t go through because I didn’t have funds in paypal on the day. I am trying to pay manually but can’t see how to do so – it just keeps directing me to pay for a plan (at $99) instead of just the domain (at $26). What am I not doing?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 22, 2016 at 5:05 pm

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  I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  elimark · Member · Mar 22, 2016 at 7:21 pm

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  I’m in the same boat and can’t get a response from staff.

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  timethief · Member · Mar 22, 2016 at 7:25 pm

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  What are your details, please?
  What is the URL of the site?
  Which upgrade were you trying to purchase?
  And, exactly which username account registered the underlying .wordpress.COM URL?

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  staff-doublebassd · Staff · Mar 22, 2016 at 11:02 pm

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  Hi there @sparkforwriters,

  I would be happy to assist you in renewing your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  sparkforwriters · Member · Apr 3, 2016 at 7:13 pm

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  I originally set up the site under the name of yourwritingcareer rather than sparkforwriters – is that what you mean?
  Thanks,
  Sophy

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  staff-doublebassd · Staff · Apr 5, 2016 at 3:25 pm

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  Hey Sophy,

  Yes, exactly! If you could contact me in this thread with the username associated with the domain, I’d be able to help you with paying for your domain.

  Thanks!