Many Jetpack subscribers not receiving post notification

  • Unknown's avatar
    asteinfeld6 · Member ·

    A bunch of people follow this blog via the Jetpack subscriber feature (Followers and Email). There were no problems with this up until yesterday.

    Unfortunately, almost all of the people we talked with yesterday did not receive the latest notification email. Only one did (they are in the Email set).

    We also confirmed the email didn’t go to subscribers’ spam bins.

    Was there some kind of issue with Jetpack’s post notification system yesterday?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    asteinfeld6 · Member ·

    This occurred on a fully updated WP 6.1.1 instance running in Sites mode, with this blog being one of 6 sites. There are no Jetpack related errors in this blog’s site health page.

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here? Thanks!

    https://wordpress.org/support/plugin/jetpack/

  • Unknown's avatar
    asteinfeld6 · Member ·

    Thanks, I’ve filed a ticket through their private form so the site details are not public.

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    That sounds like you have contacted the Jetpack support team, and you have given them the site details so they can investigate it further. Please wait for them to get back to you.

    Regards

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