Many Questions!!!
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Hello!
I have a lot of questions and I’m hoping I can get them answered! I’m basically trying to recreate an existing website that we already have, to a WordPress format.
1. Are we able to use our previous domain and basically merge the two sites? If we decide to eventually source out the website construction are we able to take back the domain and use it on another platform?
2. Is there potential to add an online buying site? (i.e. selling office furniture and having the ability to buy directly from the site)
3. How mobile friendly are the WordPress sites?
4. How much support does WordPress offer to Premium account holders? Is there phone support or only online support?
5. Are we able to cancel at any time? Are you charged for the premium rate in a lump sum or monthly?
6. Is there a refund period or policy that if I decide I’m unable to make the website how I want it that I can be refunded of the Premium charge and get the domain back to another site?
7. Can I create the website under one domain and then change it with the actual domain I want to use once I know I’m able to create the site how I envision it?Any help on these questions would be super helpful!
Thanks!
The blog I need help with is: (visible only to logged in users)
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1. Yes and yes.
2. No. Please read https://en.forums.wordpress.com/topic/wordpress-store-plugin?replies=2#post-2901604
3. Very
4. There is no phone support. There is live chat & email
5. Yes. There are no monthly payment plans.
6. Yes and yes.
7. Yes.re: purchasing WordPress.COM upgrades
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.
There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-started
Details:
There are no trial upgrades, no monthly payment plans and no bulk deal upgrades.We are billed annually and we must pay for all upgrades in full at the time of purchase after selecting a plan.
Also note that purchase orders are not accepted.
Each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed. (The only exceptions are one time upgrades for premium themes and guided transfers.)
WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.
WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs
https://en.support.wordpress.com/add-email/
https://en.support.wordpress.com/email-forwarding/How domain mapping works
Registering an underlying .wordpress.com URL first is required for domain mapping. What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/The Business upgrade which is the only plan that includes Google analytics also includes access to all premium themes. The Business plan also has other inclusions you can read about at:
Footer Credit Options https://en.support.wordpress.com/footer-credits/
SEO Tools https://en.support.wordpress.com/seo-tools/
However, note that there is no e-commerce capability under any plan here https://en.forums.wordpress.com/topic/small-business-website-1?replies=2#post-2804631.
When you upgrade from Personal to Premium or from Premium to Business you pay the difference between the two plans https://en.forums.wordpress.com/topic/domain-mapping-almost-impossible-to-understand-how-it-works?replies=4#post-2874012
Before you upgrade
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
How to upgrade
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, select a plan and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/
refunds and cancelling upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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“refunds and cancelling upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.”Can you explain this part further please?
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Does this help? The refunds support doc says https://en.support.wordpress.com/refunds/
“If you used the domain credit to register a new domain as part of your plan, and the refund period for the registration has lapsed, the cost of the registration will be subtracted from your refund.
If you used the domain credit to map an existing domain, or if you are canceling within the refund period for the registration, you will receive a full refund”.https://en.support.wordpress.com/all-about-domains/
PS: If the main purpose of your site will be sales you’ll need to read the first link Timethief gave you and the links under the heading Before you upgrade
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