Mapped domain not receiving all emails.

  • Unknown's avatar

    Hello, I need some help here.

    I have mapped a domain I already had registered with another provider, and added the custom MX DMS as shown on the help pages.

    My email hasn’t stopped working completely, but I have noticed that only few messages actually get delivered, while most of them never arrive, without even an error or junk tag. Not even my messages sent through my WordPress blog Contact Form are showing up.

    I have read through the Help pages but couldn’t find a solution.

    My email and domain are hosted by Fasthosts UK. Is there anything else I need to do?

    Best regards,
    Dan Dias

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hey Dan,

    That is a bit odd. Just to confirm, you’re not receiving any of your contact form submissions in your email inbox. Is that correct? Is there a commonality among the ones you are receiving?

    Also, just to be sure, you’ve moved all of your records from Fasthosts UK to WordPress.com. Is that correct?

  • Unknown's avatar

    Hello Jeremey,
    I have spoken to Fasthosts and they helped me correct a DNS record that was wrong.
    So now I am receiving emails, but can’t sent any. The error says “The server “smtp.dandias.com” refused to allow a connection on the default ports.”
    Any clues?
    Thanks!
    Dan

  • Unknown's avatar

    I am using Mac Mail by the way.

  • Unknown's avatar

    The records should be good now. Could you please try to send e-mail once more.

  • Unknown's avatar

    It is good now! Thanks for all your help!

  • Unknown's avatar

    You’re welcome!

    Feel free to contact us if you have any other questions.

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