Mapped domain renew

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  juanguti · Member · Aug 4, 2016 at 1:00 pm

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  I want to renew a mapped domain, butbut can not find how to do it
  Can you help me
  The domain is http://www.bolasinmanija.com.ar

  The blog I need help with is: (visible only to logged in users)

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  danielancines · Member · Aug 4, 2016 at 1:13 pm

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  Hi there!

  Did you try this page?

  https://wordpress.com/purchases

  Regards.

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  juanguti · Member · Aug 4, 2016 at 2:21 pm

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  Thanks, but I have a Free plan, and no have the option to renew the mapped domain

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  danielancines · Member · Aug 5, 2016 at 11:25 am

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  Hi there!

  In this case we have two possible reasons:

  1. Your domain expire a long time ago, so it’ll not appear in your purchases;
  2. It is not in your WordPress.com account, if not appears in your purchases area and sill active, it’s possible other account is the owner.

  Regards.

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  juanguti · Member · Aug 5, 2016 at 11:29 am

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  Thanks
  My domain expired at July 29th.
  How can I do to renew it?

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  danielancines · Member · Aug 5, 2016 at 11:33 am

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  How I said before, if it doesn’t appear in your purchases and still active, probably you are not able to see in your purchases because another person or WordPress.com user is the owner.

  Do you know who was the last person who renew your domain?

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  juanguti · Member · Aug 5, 2016 at 12:57 pm

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  Thanks, I think that this is the problem.

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  danielancines · Member · Aug 5, 2016 at 1:11 pm

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  Great, I hope that you find a solution.

  Have a nice day.

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  supernovia · Staff · Aug 5, 2016 at 9:16 pm

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  Thanks for your help here, @danielancines :)

  @juanguti you should be able to re-add the domain here:
  https://wordpress.com/domains

  Cheers!