Mapped Domain Renewal

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  darrenschwartz · Member · May 24, 2016 at 7:14 pm

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  Our method of payment has expired and I’m trying to renew a Mapped domain charge – unfortunately when I click on the expire button it takes me to the three plans I can renew – we are currently on a free plan – I see no option for Mapped Domain renewal

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 24, 2016 at 7:22 pm

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  What is the domain URL?
  What is the underlying .wordpress.com blog URL?
  Exactly which username account registered the the underlying .wordpress.com blog URL and purchased the upgrade?

  I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  darrenschwartz · Member · May 24, 2016 at 7:54 pm

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  domain is mccluresktn.ca
  mccluresktn.wordpress.com

  We have four admin accounts – the one that registered was a summer student: mcclurecommunity (email visible only to moderators and staff)

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  timethief · Member · May 24, 2016 at 7:55 pm

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  Thanks and please be patient while waiting for Staff help.

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  carinapilar · Member · May 25, 2016 at 7:47 pm

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  Hi darrenschwartz!

  You will only be able to renew the domain mapping upgrade if you’re logged in at WordPress.com using the account that bought the upgrade (username mcclurecommunity, but different email).

  After logged in with the upgrade’s owner, you will be able to renew on the link below:

  https://wordpress.com/purchases