Mapping

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  fashionartlifeblog · Member · Oct 10, 2017 at 7:42 pm

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  I received an several emails that my payment didn’t go through for auto-renewal of my mapping. First of all I did not authorize auto renewal and secondly when I go in to see the acct information for the blog it doesn’t show. I do not want to auto renew at this time so please stop trying to charge the account. ‘fashionartlifeblog’

  The blog I need help with is: (visible only to logged in users)

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  billh93 · Member · Oct 10, 2017 at 7:49 pm

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  Hello @fashionartlifeblog,

  I’m sorry to hear that you’re getting bombarded with those auto-renewal reminders. However, If you check your purchases section of your account. You should be brought up with a list of products associated with your account.

  You should have the option to turn off auto-renewal and furthermore on the left sidebar there should be a notification settings where you can turn off certain notifications.

  I hope this helps!

  Best,
  Bill

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  staff-doublebassd · Staff · Oct 11, 2017 at 12:54 am

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  Hi there,

  I would be happy to assist you in looking into your mapping subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!