‘marie-robin.com’ Domain doesn’t work

  • Unknown's avatar
    marierobinste · Member ·

    Hello,

    My website ‘marie-robin.com’ and my link ‘https://marie-robin.com/wp-admin’ do not work anymore. I used to be able to connect through this link and put my Id and password. Instead after entering the aforementioned link the site name becomes ‘https://galerie.marie-robin.com/wp-login’ and is innacessible.

    Can you please help me? I am reachable at this e-mail address:
    (email visible only to moderators and staff)

    Thank you so much!

  • Unknown's avatar
    a18s · Member ·

    Hi there, thanks for providing your site URL.

    My website ‘marie-robin.com’ and my link ‘https://marie-robin.com/wp-admin’ do not work anymore.

    I did try both accessing your website at marie-robin.com itself and the backend login screen as well https://marie-robin.com/wp-admin.
    Successfully. Both.

    The only thing to note here is that on said website there is the Galerie word in its header.

    On the other hand the website at https://galerie.marie-robin.com/wp-login was inaccessible for me instead.

    Lastly, it looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on their servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    For sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    For your particular case, you should reach out to Bluehost for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem. You can reach out to their support team here:

    https://www.bluehost.com/contact

    I hope that helps, otherwise let us know :)

  • supernovia · Staff ·

    Hey there,

    Instead after entering the aforementioned link the site name becomes ‘https://galerie.marie-robin.com/wp-login’ and is innacessible.

    Can you please help me?

    I wish we could! This site is hosted on a different server, but your host may be able to help. Please contact them. This article may help too:
    https://wordpress.org/support/article/changing-the-site-url/

    Then if you need more help, use the correct forums here:
    https://wordpress.org/support/forums/

    Once it’s resolved, if you’d like to move to our services so we can handle maintenance and support for you, let us know! We’d be happy to help you get started.

  • supernovia · Staff ·

    Oops, sorry I didn’t see you there @anastas10s!

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