me llego un gasto de wordpress

  • Unknown's avatar
    unavidailuminada · Member ·

    En mi tarjeta de crédito he recibido un gasto que no corresponde de parte de esta empresa la cual no contraté .
    Me podrían decir si ustedes tienen algo al respecto ? porque desconocí el gasto en mi banco . Gracias Nora Loprette

  • staff-blorbo · Staff ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    With that said, the transaction ID you quoted is for renewal of the elpuntodeluz.blog domain registration.

    You can use that transaction ID to recover access to the account which owns this domain via https://wordpress.com/support/account-recovery/#account-recovery-form

    And, if you want to cancel the domain, you can via https://wordpress.com/me/purchases when logged in under the correct account.

  • Unknown's avatar
    unavidailuminada · Member ·

    Hola , yo desconocí el gasto ya que nunca lo realicé.
    Ahora quiero dar de baja , aunque creí que ya lo habia hecho. No encuentro nada con ese dominio, elpuntodeluz.blog , no sé como acceder.
    No logro comprender de que manera hacerlo.
    Creo que porque no existe , como ya te he dicho , que habia dado de baja a los dominios . Gracias Nora Loprette

  • Unknown's avatar
    unavidailuminada · Member ·

    Otra vez, una pregunta : cuando te referís al dominio puede ser que sea de Go Daddy ? , ahí también les di de baja … yo creo que me robaron la tarjeta y la utilizaron . Gracias ! Nora Loprette

  • Unknown's avatar
    helper-heroponriki · Member ·

    I can only provide support in English and I used Google Translate to translate your messages:

    Hello, I did not know the expense since I never made it.
    Now I want to unsubscribe, even though I thought I had already done so. I can’t find anything with that domain, elpuntodeluz.blog, I don’t know how to access it.
    I can’t understand how to do it.
    I think because it does not exist, as I have already told you, that I had deregistered the domains.

    The charge in question was for a domain registration that has been in place since 2018 and billed to the same Amex card that was on file with the account every year since then.

    If you want a refund, enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    Again, a question: when you refer to the domain could it be that of Go Daddy? , I also canceled them there … I think they stole my card and used it. Thanks !

    The domain was purchased from WordPress.com. GoDaddy is not involved with this particular transaction.

    I hope that clarifies things!

  • Unknown's avatar
    unavidailuminada · Member ·

    Gracias ! me ha servido por lo menos la primera parte. Pero al llenar los datos , me aparece una nota que dice “oops algo esta mal”.
    Revise los datos y lo único que quizás sea es el ID de la transacción :

    de U$D 83,98
    será este el ID ??

  • staff-blorbo · Staff ·

    Use that transaction ID you just posted to recover access to the account which owns this domain via https://wordpress.com/support/account-recovery/#account-recovery-form

    And, if you want to cancel the domain, you can via https://wordpress.com/me/purchases when logged in under the correct account.

    If you’d rather not do that, please contact us via billingsupport@wordpress.com

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