Media does not display
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The Media files are shwon in a empty square, and does not display neither the library nor the web page.Please have in count that i do can upload the images. i have a mac OSX, and i’m thinking it may be a network problem. any idea?
The blog I need help with is: (visible only to logged in users)
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I see images displaying on your blog. In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thanks for the help. I’m trying with chrome and safari and nothing have worked. i did erase caché, enable https and certificates, flash is fine, i have the latest versions of browsers. the images on my web page are linked by url, they are not uploaded. here you can see how it looks my media library:
https://dl.dropboxusercontent.com/u/89879457/Captura%20de%20pantalla%202015-09-14%20a%20las%205.16.01%20p.m..pngThose broken images are uploaded on my media library but are not displayed.
my chrome Versión is 45.0.2454.85 (64-bit).
im on a macbook pro early 2011 with OSX Yosemite 10.10.3.
There is no notification of error. just that little symbol on the empty square.
im on Wifi, on a ZTE modem. do you know something about disabling IPV6 configuration in order to resolve this issue? i couldn’t accomplished that: i didn’t found no way to set the ipv6 to disable. Could that be the problem?
Thank you so much
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Thank you for providing detailed information for Staff. Please be patient while waiting for their help.
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Hi there,
The images in your media library display on my end, so this is an issue that is specific to your computer or network. It’s possible that there is a problem with your internet provider’s IPV6 connection to the WordPress.com servers — if you want to try disabling IPV6 to see if that is the problem, you can follow these steps in Mac OSX:
http://help.unc.edu/help/how-do-i-disable-ipv6-on-mac-os-x/
You may also want to contact your internet provider directly for assistance with that. If your IPV6 configuration is the source of this problem, we can troubleshoot that issue to try to resolve it.
Another option, to try to find the source of this issue, is to take your computer and try accessing your media library from another location (for example, a coffee shop or library). That way you can check to see if you still have trouble (in which case it’s likely an issue on your computer rather than the network) or if that resolves it (in which case it’s likely a network issue).
Please let me know if you have any questions about that. :)
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