Media Downloads Failing
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Hi!
I’m trying to download the media library from my site, and no matter what I do, the download always fails partway through and I’m forced to restart. I’ve tried multiple times with different internet connections and never had a successful download. The file isn’t that large, only around 600 mb – what am I doing wrong? Any help would be appreciated. Thank you! -
Hello there,
May you please provide the URL of the site in question?
Please note that this forum is for sites hosted on WordPress.com only. If your site is using the open-source WordPress.org software you need to seek help at these forums:https://wordpress.org/support/forums/
You can find more information about the differences between WordPress.org software and WordPress.com here: https://wordpress.com/support/com-vs-org/
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Hi there,
Media downloads can sometimes time out, and there isn’t always a specific cause.
If the download fails, click the downloads icon in your browser – there might be an option there to resume the download.
Failing that, you’ll need to use a download manager program/browser add-on to help with downloading the media library.
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@therefoiam,
The OP is speaking about https://wordpress.com/support/export/#exporting-the-media-library.
This is a WordPress.com feature that does not exist in the open source WordPress software.
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Thank you both for your help. I will try a third party download manager, though I haven’t had any luck resuming the downloads in Chrome.
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Okay, I tried third party download software, and the same thing happens. It fails halfway through and hitting ‘resume’ just restarts from zero.
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Hi there,
What download manager did you use? Previously I had good results with both DownThemAll and Free Download Manager.
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I was using a browser extension, but I wound up finding a workaround by exporting media another way. Thanks for the help!
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