Media Folder public?
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I was recently asked to remove an image from my site by a third party. I did so immediately and removed it from everywhere it was visible on the site, however they have contacted me again with a url taking me through the media file for the site, which I understood was private. When I try to access the media file by itself (not as admin), it says access is forbidden, however when I add the date the file was uploaded and the name of the file it displays the image. How is it that one can’t access the media file but can access the contents of the file? Any help with this matter would be greatly appreciated.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hello –
Looking at that site I can see it’s hosted on SiteGround. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
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