Media Library corrupted

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  goodolewoody · Member · Nov 12, 2014 at 2:10 pm

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  My media library is corrupted. Thumbnails are missing. When I click on default image I do not get the “real” image. Therefore that media is no longer available, like to edit.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Nov 12, 2014 at 7:57 pm

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  It looks like several items from your Media Library are missing. For example, this file appears like it was deleted:

  

  It looks like you deleted that file 10 hours ago. Do you remember deleting that file?

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  goodolewoody · Member · Nov 16, 2014 at 1:12 pm

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  No. I rarely delete media from my library.

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  jeremeylduvall · Member · Nov 17, 2014 at 2:36 pm

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  Did you recently make any edits or adjustments to the images by chance (cropping or resizing)?

  Unfortunately, the best solution here would be to re-upload the images, but I’m trying to isolate why this occurred so we can prevent it moving forward.

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  goodolewoody · Member · Nov 21, 2014 at 12:21 pm

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  I uploaded goddelivers,jpg and then offline changed the image size and uploaded the same file name. The second file was renamed goddelivers1.jpg AND, I think, both files were unavailable for viewing or editing, etc. I have not been able to troubleshoot this further. I did notice that the problem occurs with JPGs and PNPs. I checked one or two files and they WERE still in the published post. Thanks for your help. Let me know if you have suggestions on trouble shooting further.

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  jeremeylduvall · Member · Nov 21, 2014 at 6:41 pm

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  Thanks for clarifying! I found the two image URLs you’re referring to:

  

  and

  

  Those images don’t appear to be available anymore in your media library. Both of those files are appearing as deleted from your blog.

  Can you try to upload an image to your site without making any changes to it at all?

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  goodolewoody · Member · Nov 24, 2014 at 12:37 pm

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  I uploaded the following file:
  null

  DID YOU WANT TO BE PUBLISHED or just uploaded to Media Library?

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  jeremeylduvall · Member · Nov 24, 2014 at 4:38 pm

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  That photo appears to still be in your Media Library here:

  

  Can you confirm you see it on your side?

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  goodolewoody · Member · Nov 28, 2014 at 9:10 pm

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  Yes. I went to Media===>Library and it is there: Thumbnail and the image is editable.

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  jeremeylduvall · Member · Dec 1, 2014 at 2:32 pm

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  Just to confirm, this hasn’t happened with any recent media library items correct?

  We’re troubleshooting an issue currently that breaks images uploaded to your Media Library when you adjust the size and then try to crop the image for instance. It appears as though two edits to a single image break the image. I’ll post to this forum when that’s resolved. For right now, the best solution is likely to re-upload the images. I’m sorry we don’t have a better solution yet!