media library deleted

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  marjolondon · Member · Jun 28, 2023 at 12:27 pm

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  images from my media library are deleted after I deleted my old blog help

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  marjolondon · Member · Jun 28, 2023 at 12:31 pm

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  media library is gone

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

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  marjolondon · Member · Jun 28, 2023 at 12:35 pm

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  recover media library

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  aleone89 · Staff · Jun 29, 2023 at 1:28 pm

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  Hello there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  At WordPress.com, we provide a fully managed hosting service with a custom server environment that is specifically optimized for WordPress. Our managed hosting service offers built-in security and performance improvements, along with in-house support for any questions or issues you may have with your site.

  For help restoring the media library, you would need to speak to the hosting provider for help in restoring that. Moving forward, once that’s restored, I’d recommend installing and using Jetpack Back-up, and more on this service can be found here: https://jetpack.com/upgrade/backup/

  It’s proving to be a really popular fail safe for website in case something goes awry.

  We hope this information is helpful, and please don’t hesitate to contact us if you have any questions or concerns. Thank you!