MEDIA LIBRARY DOWN

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  goodolewoody · Member · May 18, 2015 at 7:05 pm

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  I cannot upload to MEDIA LIBRARY. Upload is frozen.

  The blog I need help with is: (visible only to logged in users)

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  goodolewoody · Member · May 18, 2015 at 7:07 pm

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  For about an hour I have been unable to add to Media Library. I select the JPG and upload freezes.

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  siobhyb · Member · May 19, 2015 at 8:36 am

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  Hi there.

  There’s a few things that could be causing the trouble you’re having uploading images to your Media Library.

  If you don’t usually have trouble, there could have been a temporary glitch in your Internet connection. Could you retry to see if you’re able to upload images now? If not, please try running a speed test, and let me know the results:

  http://www.speedtest.net/

  The size of the image you’re trying to upload may also be too large. You could upload your images faster by optimizing them first. We have a guide with some tips on optimizing your images available:

  Optimize Your Images

  If those steps don’t help, it may be a browser that’s causing the issue. Please try walking through our troubleshooting steps for browser issues:

  Solve Common Browser Issues

  Let me know how you get on with that. I’ll be happy to continue troubleshooting if you’re still having issues.