Media Library Image Distortion

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  jahsiah12 · Member · Feb 5, 2021 at 3:02 am

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  Hello,
  Some of the images I upload in the media library are being uploaded distored or chopped, I do not know why this is happening or how to fix it.

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  franxiscoflores1 · Member · Feb 5, 2021 at 5:57 am

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  Hi,

  can you tell us the URL of your site? then can we help more efficient

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  jahsiah12 · Member · Feb 5, 2021 at 3:46 pm

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  Hello,

  Thank you for replying. My site is shopcannabuy.com and the issue isnt somthing that is displaying on the site. It is in the media library. When I try to upload new photos some images are either cut of or distorted. I would upload a picture, but it appears I can t in thsi forum.

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  franxiscoflores1 · Member · Feb 6, 2021 at 5:56 am

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  Hi there,

  this site is not hosted with WordPress.com. It is a site using open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.