Media library is full.
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Hi–
My media library is full all of a sudden and it’s only telling me I have 500 MB of space. I had 3G before and only about 68% of it was taken up. I can still upload images to my site, though. Is anyone else having this problem? Please advise. Thanks in advance.
My blog is http://takinguproom.wordpress.com.
The blog I need help with is: (visible only to logged in users)
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Hi @rebeccadeniston,
We recently have updated our plan offerings. At the moment, new free sites have a limit of 500 MB storage, while the Pro plan offers 50 GB. This presently does not affect free sites prior to the new plan updates.
Our goal with these pricing changes is to make the benefits of WordPress.com available to more people. We’ve slashed the price of our older Business plan from $25/month to just $15/month (paid annually).
Please stay tuned! In the near future we plan to make additional updates making our plans even more accessible.
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I understand, but I had 3G and I’ve had my site since 2015. Is that old enough for WP? I don’t appreciate my storage space being shrunk all of a sudden without notification. I also wasn’t planning to upgrade until my storage space filled up more. This is very inconsiderate on WP’s part. Please restore the 3G.
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You still have 3 GB storage with your existing free plan, and we’re working towards updating the display in the media library to reflect that. Hope that helps.
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OK, that’s fine. I’m sorry if I came off as terse, but it was kind of a shock. Thanks for your help.
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Wait. So those are the only plans going forward? Personal is being shelved and I’ll be forced either to Free or Pro (at more than four times the price)?
If that is the case, I’ll be heading to a different platform for my personal hobby blog. I don’t mind paying, but US$240 a year? Nope.
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Here’s a thought – feedback I would like you to escalate to the decision makers:
It may well have been a good move for WordPress’ “Happiness Engineers” to, you know, actually communicate what was going on to your customers (both paid and free) before stealth-dropping such huge changes.Did you see what Photobucket did to themselves a few years ago?
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I agree with Azazels. I was hoping the two plan thing was a fluke, but if it’s not I’m going to have to either retire my blog when I hit the 3GB limit (and that will be soon at the rate I’m going) or move to a different platform. $50 a month is ridiculous and in no way “accessible” to everyone. For that matter, neither is $15 once the domain fees come due. Bad form, WP. Please pass all of this along to whoever comes up with these ideas.
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This was an incredibly poor change and the fact is was unannounced is worse. I’m not convinced by the response that the reduction from 3GB to 0.5GB does not affect existing blogs ‘at present’ and I am actively looking around at other options.
I am also concerned at this new 10,000 view per month limit. How does that work? Do they simply deactivate my blog after it hits that ceiling? What is the supposed benefit of this to anyone?
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Hi there,
The issue with the media library storage size has been fixed, and if you have a site created before 31 March it should show the correct 3GB storage limit again.
Right now nothing will happen if you hit the view limit. We’ll just send you an email notifying you that you’ve gone over your limit. We’re working on affordable add-on options for folks who regularly go over the limit, and also for extending your storage space should you reach that limit.
I’m going to have to either retire my blog when I hit the 3GB limit (and that will be soon at the rate I’m going)
Just a note that if you optimize your images for the web before uploading them to the media library, rather than uploading high-res images, you can make your 3GB storage last for years. Image optimization if done properly can reduce the filesize of an image from 8MB to only a few hundred kilobytes. We have more details on how to do this here:
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Thanks, I already do that, and I have made my storage last for years (going on seven so far). My concern is that once I get to the point of needing to upgrade the cost is going to be prohibitive, and shenanigans like what happened yesterday don’t help. I also feel like WP is trying to push users into paid plans sooner than they otherwise would have.
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As someone who has been a paid member for a number of years and has also always optimised my images, I have the same concern as rebeccadeniston. Eventually, I’m going to hit that cap, and a 4fold+ payment increase is simply not going to happen.
I’d also like clarification on the 10,000 “visits” – is that 10,000 unique users per month, or 10,000 individual page clicks? I have under 10k users, but occasionally have 10k+ page hits.
These changes are clearly designed to drive out the free, hobbyist users and the lower-tier paid hobbyist users like myself. The result will be fewer blogs, fewer ad impressions for yourselves, and even more people simply going to Instagram and elsewhere.
People like myself who are financially willing and able to pay for the lower tiers but not the higher ones will no longer jump onboard, and the fact that this will dry up the various WP hobbyist communities via atrittion.
It’s not as quite as drastic as what Photobucket did, but it is essentially a slower form of same. But just like Photobucket, the complete lack of communication on dropping a terrible change to users has instantly killed years of goodwill.
I know that the people answering us here aren’t responsible for such changes and have no power but to soft-talk us, so I’m not going to direct vitriol at you guys, so I would like everything I’ve written here communicated up the food chain.
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Hi @azazelx, you’re right that my team doesn’t make these changes. Thanks for taking it easy on us. We definitely do work to surface what we hear here, though, so we really appreciate you sharing your thoughts!
Regarding page views vs visitors, honestly I’m not sure on that. We’ll see if we can get that clarified.
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@rebeccadeniston we can pass your feedback along. To clarify though:
I agree with Azazels. I was hoping the two plan thing was a fluke, but if it’s not I’m going to have to either retire my blog when I hit the 3GB limit (and that will be soon at the rate I’m going) or move to a different platform. $50 a month is ridiculous and in no way “accessible” to everyone. For that matter, neither is $15 once the domain fees come due. Bad form, WP. Please pass all of this along to whoever comes up with these ideas.
The pricing is $15 rather than $50; do you want us to modify that?
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Quite startled to see my storage go from 7% to just over 40% yesterday with no announcement from WP as to what is happening. (I note, still no message or warning from WP except if you search or follow other peoples complaints to somewhere like here.) While my storage was reset this morning (I’m on an “older” free blog) and I don’t have the storage requirements (yet) of some of those who have already posted, I’m not comforted by the responses above. I’m concerned that given another 6 months, 12 months, or whatever, my “old” plan will be subject to your “new” plan rules. If that happens, even with a small blog, I’ll be moving on.
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