Media library not available.

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  rfauclair · Member · Jul 9, 2014 at 1:20 pm

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  No acces to media Library. Error message when i am trying to download mp3 music.

  The blog I need help with is: (visible only to logged in users)

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  rfauclair · Member · Jul 9, 2014 at 1:23 pm

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  My media Library is not available. And when i am trying to download a mp3 music file, a message error appeared. It is said to try again…but nothing is working since a week ago.

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  gracejiyoung · Member · Jul 9, 2014 at 7:26 pm

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  Hi there,

  We received another report of this as well. Thank you for bringing this to our attention. It has been reported to our team, and once I hear back I will get back to you as soon as possible.

  Sorry for the inconvenience and thank you for your patience.

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  rfauclair · Member · Jul 10, 2014 at 2:05 pm

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  Hello, always the same message of error when i’m trying to download a mp3 file. I have 203 articles on my domain and this is the first time i have this sort of problem. And the Library does not appear, it is trying to (a little clock is turning indefinitely). I have deleted cookies as well. Thank you.

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  gracejiyoung · Member · Jul 10, 2014 at 5:14 pm

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  Thank you for the feedback! Our developers are looking into a fix at the moment. I’ll keep you updated!

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  djpaulgibbs · Member · Jul 11, 2014 at 8:46 am

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  Hi rfauclair,

  I just wanted to let you know that we’re still working on this, and hope to have it addressed soon. We’re very sorry for the inconvenience in the meantime.

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  rfauclair · Member · Jul 16, 2014 at 1:40 pm

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  Hi, my blog is still do not work right. I have try a new blog instead, and it seems to work very good. The media Library has appear instantaly. But i need a extend space to download music for my blog, and i dont want to pay another $99…

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  djpaulgibbs · Member · Jul 16, 2014 at 2:44 pm

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  Hi

  We’ve made some progress with this issue, and appreciate your patience. Please would you check things on your site now, and let me know if the problem still exists?

  Thanks!

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  rfauclair · Member · Jul 17, 2014 at 2:36 am

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  It is working good now. My Library is available. I cannot download directly to my article yet, but through the Library it seems to be ok. Thank you.

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  djpaulgibbs · Member · Jul 18, 2014 at 8:58 am

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  I’m glad to hear the Media Library is working now, and we’ve made further fixes relating to embedding audio files inside articles. Hopefully the player feature/download should be working now.