Media Library several issues (can't delete, can't add, can't update post)

  • Unknown's avatar
    annammetz · Member ·

    Hey everyone!

    I have a LOT of problems with the WordPress.com mobile app.
    Long story short: I have migrated my website annammetz.com from wordpress.com to wordpress.org (Bluehost). I still wanted to use the mobile app, so having Jetpack enabled, I was still able to post, update, comment, add/delete media and everything I did with the app when I was on wordpress.com and it all worked fine. All the updates were being updated on my wordpress.org site.

    For about 2 weeks, I’ve been getting several errors in Media Library.
    1. When I try to upload media, it gives me cURL error 28: Operation timed out after 30001 milliseconds with 0 bytes received. Basically it tells me that the image failed to upload. However, if I restart the app, the image is right there, next to the “failed” image.
    2. The images are being uploaded 2/3/4/5 times and I’m ending up with a million duplicates of the same picture.
    3. If I try to delete these duplicates, it won’t let me. “Unable to delete media item”
    4. Sometimes it won’t let me add images to posts.
    5. Other times, when I do manage to add images to posts from my Media Library, it won’t let me Update the post.

    Important note: This ONLY happens on my phone. I’ve tried this on several other phones, using the app with my account and everything works fine. I’ve reinstalled the app several times, the issues still occur. These issues DID NOT occur on my mobile app prior to migrating to wordpress.org.

    Can anyone please help?
    Since the mobile app is made by wordpress.com, I think it’s pointless to ask wordpress.org for support.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    Can you reach out on the appropriate support forum for the mobile app you’re using?

    – iOS: https://ios.forums.wordpress.org/
    – Android: https://android.forums.wordpress.org/forum/troubleshooting

    Thanks!

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